Refund policy

Returns & Refunds

At Furu Wellness, we want you to be completely satisfied with your purchase. If you have any questions or concerns regarding your order, please contact us and we will be happy to assist.

Cancelling Your Order

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, subject to any applicable exceptions under UK consumer law.

To cancel your order, please contact us within the 14-day cancellation period and clearly let us know that you wish to cancel.

Once you have notified us of your cancellation, the goods should be returned to us within 14 days.

Returns

Due to the size and weight of our saunas, all returns must be arranged with us in advance. Please do not arrange a return before contacting us.

Unless the product is faulty, damaged or not as described, you may be responsible for the direct cost of returning the sauna. As these are large and heavy products, return delivery costs can be significant.

Products should be returned in their original condition and, where reasonably possible, in their original packaging.

We may make a deduction from your refund if the product has been handled beyond what would reasonably be necessary to inspect its nature, characteristics and functionality.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your sauna arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order details and photographs of the issue so that we can help resolve the problem.

Your statutory rights in relation to faulty, damaged or incorrectly described goods are not affected by this policy.

Refunds

Once a return has been received, or you have provided appropriate evidence that the goods have been returned, we will process any refund due in accordance with your statutory rights.

Where applicable, your refund will include the cost of our standard delivery option. If you selected a more expensive delivery service, any additional delivery cost above our standard delivery charge may not be refundable.

Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.

Bespoke or Customised Orders

Certain goods that are made to your specifications or clearly personalised may not qualify for the standard 14-day change-of-mind cancellation right.

If a sauna is being made or customised specifically for you, we will make this clear before you place your order.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Need Help?

If you would like to cancel an order, arrange a return or discuss a problem with your sauna, please contact us through our Contact page before arranging the return of any goods.

Nothing in this Returns & Refunds policy affects your statutory rights under UK consumer law.